Shipping Information

Reina Esperanza Company is a major manufacturer and wholesaler of Pillow Form Inserts, Textile Trims, Wedding accessories, religious goods, as well as other products. We sell to both major retail stores worldwide at large-volume discounts, as well as to the public due to popular demand, with no minimums required on most products. We maintain stock of most of our products for fast processing. Items not in stock due to large volume of orders will be placed into production as fast as possible.

We ship fast. Most orders are processed within one to five business days. There may be times where large volume of orders will cause some orders to become delayed past the 5 day processing time. In addition, the delivering freight company (UPS, FedEx, or United States Post Office) may experience delays that are beyond our control.

Returns Information

Authorization is required prior to returning any merchandise. You must contact us at pluyando@optonline.net before returning any items to receive a return authorization number (RA#) which must be marked on the outside of the package. Returns are limited to our manufacturing process defects or incorrectly processed orders. Merchandise must be in new and unused condition. No refunds will be issued prior to receipt and inspection of the merchandise. The Return Authorization Number does not imply a replacement or refund, it only implies that Reina Esperanza Company will inspect the merchandise based on your claim. Company policy dictates that customers pay all freight charges for all returned items as freight charges are non-refundable.
Unauthorized returns will not be accepted, or if accepted by Reine Espernaza Company in error, will not receive any refunds or credits.

Refused Shipments

Any shipments returned REFUSED for any reason will be permanently dropped as a distributor and no further shipping arrangements will be made. Furthermore, any REFUSED shipments returned to Reina Esperanza Company do not constitute the right to a refund or credit.