Shipping Information

Reina Esperanza Company is a major manufacturer and wholesaler of Pillow Form Inserts, Textile Trims, Wedding accessories, religious goods, as well as other products. We sell to both major retail stores worldwide at large-volume discounts, as well as to the public due to popular demand, with no minimums required on most products. We maintain stock of most of our products for fast processing. Items not in stock due to large volume of orders will be placed into production as fast as possible.

Most orders are processed within one to five business days. There may be times where large volume of orders will cause some orders to become delayed past the 5 day processing time. In addition, the delivering freight company (UPS, FedEx, or United States Post Office) may experience delays that are beyond our control. Shipping is from our facility in New York.

Terms of Use

Reina Esperanza Company is a Wholesale ONLY manufacturer, Use of this website (Reinastores.com), is strickly under the following terms and conditions:

The purchaser of goods via this website acknowledges and agrees to the following:

Reinastores.com is a wholesale ONLY manufacturer and does not collect or charge taxes.

Reinastores.com does not require a resale or business license for the purchase of any of its products offered via this website.

Reinastores.com does not impose a spending limit in order to use this site.

First-time customers of wholesale pillow form inserts acknowledge that their first purchase is considered a "sample" purchase and as such may not return the pillow form inserts except for Incorrectly processed orders. However, buyer may request an exchange in cases of purchasing incorrect sizes.

In addition, the buyer agrees not to attempt any chargebacks based on the conditions mentioned above.

By placing an order for pillow form inserts, the purchaser agrees to all the conditions as outlined in the "Terms of Use".

Returns Information

Authorization is required prior to returning any merchandise. You must contact us at HQ@reinastores.com before returning any items to receive a return authorization number (RA#) which must be marked on the outside of the package. Returns are limited to our manufacturing process defects or incorrectly processed orders. Merchandise must be in new and unused condition. No refunds will be issued prior to receipt and inspection of the merchandise. The Return Authorization Number does not imply a replacement or refund, it only implies that Reina Esperanza Company will inspect the merchandise based on your claim. Company policy dictates that customers pay all freight charges for all returned items as freight charges are non-refundable. Returns or cancellations on purchases made via credit card incur a 0.31 cent fee by the credit card processors which are non-refundable and will be deducted from any refunds.
Unauthorized returns will not be accepted, or if accepted by Reine Espernaza Company in error, will not receive any refunds or credits.

Refused Shipments

Any shipments returned REFUSED for any reason will be permanently dropped as a distributor and no further shipping arrangements will be made. Furthermore, any REFUSED shipments returned to Reina Esperanza Company do not constitute the right to a refund or credit.

Unclaimed Shipments

Any shipments returned UNCLAIMED for any reason will require additional shipping to be paid prior to re-shipping. We are sorry, but we can not be responsible for customers not claiming their package. In addition, a restocking fee of 25% will be deducted from any refunds, or no refund may be given if it is determind that the package was not claimed in an attempt to refuse it (see "Refused Shipments" above). No shipping charges will be refunded.