Shipping Information
Reina Esperanza Company is a major manufacturer and wholesaler of Pillow Form Inserts, Textile Trims, Wedding accessories, religious goods, as well as other products. We sell to both major retail stores worldwide, as well as to the public due to popular demand, with no minimums required on most products. We maintain stock of most of our products for fast processing. Items not in stock due to large volume of orders will be placed into production as fast as possible.
Most orders are processed within five business days after date order was placed. There may be times where large volume of orders will cause some orders to become delayed past the 5 day processing time. In addition, the delivering freight company (UPS, FedEx, or United States Post Office) may experience delays that are beyond our control. Reina Esperanza Company is not affiliated with UPS, FedEx, or USPS, and is not responsible for their performance, delays, shipping time, etc. Reinastores ships via any shipping carrier of our choosing unless otherwise instructed by the customer via email. ReinaStores is not responsible for items lost or stolen after delivery. It is the responsibility of the customer to supply an accurate, secure, shipping address deliverable by all shipping carriers, protected from the weather. Wholesale packaging of products may be shipped without plastic. or branding.
Shipping prices are calculated automatically by the carrier and displayed to the customer before final order placement by the customer. In this manner, customer may choose if they wish to complete the purchase or not.
Customers may contact Reinastores to request that their order be shipped using their own UPS account. In order to do so, customer must contact Reinastores prior to placing an order. Orders using customer UPS account must be placed via email.
Shipping is from our facility in North Carolina.